I was looking over my cable and Internet bill the other day and realized I was paying WAY too much. It was absolutely ridiculous and was to the point that I almost felt like canceling the service! I decided to give them a call so they could break down my charges to the penny. I was paying almost eighty dollars for digital cable service. I only have one receiver and the other 2 TV's have basic cable. I about lost it on the phone. I then told them that my husband has been wanting to go back to satellite for some time and the rep immediately told me that she would transfer me to their 'Retention Dept' and I could take advantage of any promotions they are offering. Hmm, interesting. I spoke with the sales person whose job function is to save customers. I already knew in the back of my mind that if I did go back with satellite that my bill would run anywhere from $55-$65. Well at the end of the discussion my bill came down and I am now saving $26 per month for the next 12 months. You know I will be calling back in 12 months to see what promotion they are offering! There is way too much competition out there to risk losing a long time customer.